Policies
Terms of Service
Welcome to our store. By using this website and purchasing our products, you agree to the following terms and conditions. Please read them carefully before using our services.
General
We reserve the right to update, modify, or replace any part of these terms at any time. By continuing to use the website, you accept any changes made.
Products & Availability
Each piece is crafted with care and attention to detail. We strive to present product images and descriptions as accurately as possible, though slight variations in color, texture, or finish may occur due to natural materials and screen settings.
All products are subject to availability. We reserve the right to limit quantities or discontinue products without prior notice.
Pricing & Payments
All prices are listed in your local currency unless otherwise stated. Payments are processed securely through trusted payment providers.
We reserve the right to correct pricing errors or cancel orders if incorrect information has been displayed.
Shipping
Orders are processed within the stated timeframe shown at checkout. Delivery times may vary depending on location and carrier services.
Customers are responsible for providing accurate shipping information. We are not responsible for delays caused by customs, postal services, or incorrect addresses.
Intellectual Property
All content on this website — including images, branding, designs, text, and graphics — belongs to our store and may not be copied, reproduced, or used without permission.
Contact
If you have any questions regarding these terms, please contact us through our customer support page.
Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.
Information We Collect
When you place an order or interact with our website, we may collect:
- Name
- Email address
- Shipping and billing address
- Payment information
- Device and browsing information
How We Use Your Information
Your information is used to:
- Process and deliver orders
- Provide customer support
- Improve website performance and user experience
- Send updates regarding orders or promotions (only if subscribed)
Data Protection
We use secure technologies and trusted payment providers to protect your personal information. Payment details are processed securely and are never stored directly on our servers.
Third-Party Services
We may use trusted third-party services for payments, analytics, shipping, and marketing. These providers only access information necessary to perform their services.
Your Rights
You may request access, correction, or deletion of your personal information at any time by contacting us.
Return and Refund Policy
We want every piece to feel meaningful and timeless. If you are not fully satisfied with your purchase, we are here to help.
Returns
Returns are accepted within 14 days of delivery. Items must be unused, unworn, and returned in their original packaging.
Custom-made or personalized pieces may not be eligible for return unless damaged or defective.
Refunds
Once your return is received and inspected, we will notify you regarding approval of your refund. Approved refunds will be processed back to the original payment method within several business days.
Exchanges
If your item arrives damaged or incorrect, please contact us as soon as possible so we can arrange a replacement or exchange.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Contact
For any return or refund inquiries, please contact our support team and include your order number for faster assistance.